Dawalane.com Privacy Policy

Dawalane a company incorporated under the laws of India, having its registered address at 94/8, Sector-9, Ajay Marg, Pratap Nagar, Kumbha Marg, Sanganer Jaipur, Rajasthan- 302003. (“Dawalane”, “we”, “us” or “our”) manages and operates a website located at the URL www.dawalane.com and a mobile application under the brand name A to Z Pharmacy (collectively referred to as the “Website”) where you can place orders to purchase the Products and/or Services offered by us to the users of the Website (“User” or “Users” or “you” or “your”).

At Dawalane ("Dawalane" or "we") take the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. Dawalane and its employees are committed to obtaining, maintaining, using, and disclosing patient health information in a manner that protects patient privacy. We will only use or disclose the minimum amount of your health information, we consider it necessary to perform a work or complete a transaction. This note applies to all health information that we maintain.

As the operator of the Platform and A to Z Pharmacy, as owner of the Platform, may collect from a user (“You”, “Your” or “User”), on or through Our website (https://dawalane.com/) (the “Site”) or one or more mobile application (the “App”), directly (the owner and the operator of the Platform are referred collectively as “We”/ “Us”/ ”Our”) or in relation to services otherwise rendered by us (collectively “Platform”). It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services, including our facilitation through the platform, of purchase of pharmaceutical drugs from retail pharmacies, consultation with registered medical practitioners or facilitation of consultation with registered medical practitioners by third-parties (“Medical Practitioners”) and the facilitation of services by third parties which may include delivery of pharmaceutical, nutraceutical, over the counter products and such other products as ordered by You through the App or the Site, and scheduling diagnostic tests (each a “Service”, and collectively the “Services”) and how We use, process, disclose and try to protect such information.

You agree and understand that the Company is responsible for operation and maintenance of the Platform and all information collected and processed on the Platform is collected and processed by us strictly in relation to our business.

By clicking on 'Continue' during the sign-up process, by using Our Platform, or by using the Services, you confirm that you have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (the “Terms”) and the collection, storage and processing of your information in accordance with them.

General Terms:

1. You hereby consent to our collection, use, sharing, and disclosure of your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time, and any continued use of the App, the Services or the Platform, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes, modifications made to the terms hereof.
2. If you are accessing or using services on the App or the Site from an overseas location, you do so at your own risk, and shall be solely liable for compliance with any applicable local laws.
3. If you do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Site or the App or any Services. This Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy on this Site or the App periodically.

What information About You is collected on the Platform?

When you access the Site or the App or use the service(s), you may provide, or we may collect information that may specifically identify you or any other individual. Given below are the types of information that we may collect:

1. Information You Give Us: We receive and store any information you enter on our Platform or provide Us in any other way. When You register on the Site or the App, We collect registration details such as phone number, name, geographical address and email address. We verify Your phone number with the help of a one-time password sent to Your phone number.

We may also collect information required for providing You Services on the Platform including, items You place in the cart, pharmaceutical, nutraceutical products including prescription drugs or over the counter (OTC) products You may order, facilitating booking a consultation with a Medical Practitioner, scheduling diagnostic tests, etc. You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features and services.

We may also collect sensitive personal data or information (“SPDI”) about You when You use Our Service(s) on the Platform. This information includes health information We receive from You or, on Your behalf, such as information or records relating to Your medical or health history, health status and laboratory testing results, details of medical practitioner issuing the prescription, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, diagnostic results, other health-related information and any other information inferred therefrom. We may also collect payment information such as Your payment card number, card expiry date, billing and shipping address, etc. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes. We may also store and process prescriptions, treatment notes, recommendations and other data generated by Medical Practitioners on or through the Platform, and data shared by third parties such as diagnostics related information; prescription related information etc and may retain such material for Our records for the duration of You availing the Services or for any such period required or permitted under applicable law.

1. Information from Other Sources: We might receive information about You such as order details, Your details shared with Our partners etc. from other sources including from Our partners, advertisers or third parties registered on the Platform and add it to Our account information.
2. Cookies and Other Tracking Technologies:

We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site or the App. Some cookies and other technologies may serve to recall information previously indicated or submitted by a User. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify You if You receive a cookie, or You may choose to block cookies with Your browser/mobile applications.

Dawalane may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that our site or app is accessed. Our use of cookies and other tracking technologies allows us to improve our site or the app and your experience.

At all times, you may refuse all cookies on your browser or the app by changing your settings to the extent permissible on your device. However, by doing so, you may not be able to use certain features on the platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in your mobile’s “help” file or the browser.

1. Third party tools and software: We use third party SDKs in our app. Majority of them are different payment options by which you can make a payment for an order. To enhance your personal and overall experience some of the tools are used therein.
2. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we obtain certain types of information when your web browser accesses the site or advertisements and other content served by or on behalf of Dawalane.in on other web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

The IT Act and the SPDI Rules regulate the collection, usage, retention and disclosure of personal information, which is defined under the SPDI Rules as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

You agree that you are providing all information, including SPDI to us voluntarily. Collection, use and disclosure of personal information and SPDI requires your express consent.

You are providing us with your consent for our use, collection and disclosure of the personal information and SPDI. You may choose to not provide us with personal information or SPDI, but in the event that you do so, we will be unable to provide You access to Our App or the Site or deliver products or provide services through our platform.

This Data includes, without limitation, the following categories:

1. Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
2. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
3. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
4. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
5. Health related information, such as information or records relating to your medical/ health history, health status, details of treatment plans and medication prescribed by a medical practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by you through the platform, laboratory testing results and any other information inferred there from
6. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us or participate in marketing programs.
7. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in response to surveys or questionnaires.

1. Work title, department information, and other information related to your work or Organization;

1. Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
2. Your reviews, feedback and opinions about our products, programmes and services.
3. Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.

Our Privacy Policy explains:

• What information we collect and why
• How we use that information
• How to access and update information

• Billing information; and
• Information that you provide to us when you or your organization contact or engage with us for support regarding the Services.

3. HOW WE COLLECT DATA

We collect Data in the following ways:

1. Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, kiosks). Please see the section titled "Data Shared by You" for more information.
2. Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.
3. E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open an e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
4. Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.
5. DATA SHARED BY YOU

Dawalane may collect your data in several ways from your use of our stores, website or mobile application. For instance:

1. when you register with us to receive our products and/or services;
2. when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;
3. when you complete surveys conducted by or for us;
4. when you elect to receive any communications (including promotional offers) from us;
5. from the information gathered by your visit to our stores, website or mobile application;
6. DATA THAT IS COLLECTED AUTOMATICALLY
7. We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
8. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Dawalane uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.

• We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies".

6. OUR USE OF DATA

Any or all the above data may be required by us from time to time to provide information relating to Dawalane and to work on the experience when using our website or mobile application. Specifically, data may be used by us for the following reasons:

1. carry out our obligations arising from any contract entered into between you and us;
2. provide products and/or services and communicate with you about products and/or services offered by us;
3. enable Dawalane entities and partners to offer their products and/or services and communicate with you about such products and/or services;
4. processing, disclosing, transmitting, and/or sharing the data/information with Dawalane Entities, and other third parties which have business or contractual dealings with us;
5. provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;
6. operate, evaluate and improve our business, website and mobile application;
7. generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
8. provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
9. in connection with loyalty programs owned and operated by us or by other Tata Group Entities;
10. communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
11. to enhance your shopping experience and bring you access to membership programs, rewards and offers
12. enforce the terms of use of our website and mobile application;
13. protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
14. serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

• Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
• We use information We collect, in a variety of ways in order to provide the Services on the App and the Site and to operate Our business, including the following:
• To carry out Our obligations arising from Your requests for the products and Services on the Platform;
• To operate and improve the Platform in order to foster a positive user experience and to improve Our business as a whole;
• To process and deliver Your order with Us;
• To enable Your access to Our Site or App to purchase products and provide You Services;
• To enable You to initiate consultation with Medical Practitioners or facilitating a diagnostic test;
• Analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
• Research, growth and development of Our or Our group entities' business (including building upon our network of our consulting RMPs/doctors, partners etc);
• We use the information that You provide for such purposes such as responding to Your requests, customising Your orders, improving Our Platform or communicating with You
• For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
• To comply with applicable law;
• To conduct audits and quality assessment procedures;
• To analyse the use of Our resources, troubleshooting problems and improving Our Products and Services, by using the information regarding Your mobile device and software.
• Contacting users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new products or services;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law;
• To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that We may collect at the time for purchasing products or provision of Our Services to You; or
• To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our products and Services, as they currently stand, and/or any potential products and services that may be offered in the future.
• We may use “cookies” information and “automatically collected” information We collect on the Platform to (i) personalize Our services, such as remembering Your information so that You will not have to re-enter it during Your visit or the next time You avail the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track Your entries, submissions, and status in any promotions or other activities on the Service.
• We may access or store Your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the Platform or others.
• We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered and to identify an appropriate Medical Practitioner.
• We may collect, analyze, use, publish, create and sell de-identified information, of which Your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes. (collectively “Purposes”).

Do We share the Information We receive?

1. Information about You and the other Users of the Platform forms an integral part of Our business. We only share the personal information as described below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using the Site or the App, You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We, have arrangements with third parties (including as mentioned below) such as affiliates or group companies, service providers, retailers, Retail Pharmacies, payment gateways, logistics partners who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity. Some of the third parties include:
1. Retail partners: Some of Your personal information or SPDI will be shared with affiliated retailers, the Retail Pharmacies who supply and service Your order and with the Medical Practitioners. These retailers operate on the Platform or sell medicines and wellness products to You on the Site or the App. You can identify when a third party is involved in Your transactions, and We share customer information related to those transactions with that third party;
2. Third Party Service Providers: Some of Your personal information or SPDI may be shared with third party service providers, such as diagnostic service providers (including but not limited to labs, collection agents etc), retailers, and logistics providers for the fulfilment of Services and delivery of Your order(s). Examples include fulfilling orders, facilitating and conducting diagnostic tests, including sample collection and processing, delivering packages, sending postal mail, newsletters and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, consultation with Medical Practitioners, providing search results and links (including paid listings and links), processing card payments and providing customer service. They have access to personal information needed to perform their functions including but not limited to performing quality checks on Your testing, for teaching purposes, or for developing normal reference ranges for the diagnostic tests performed. The tools used by such third party service providers to provide the Services, may also collect Your personal information or SPDI during the process of providing such Services. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law. It is clarified that We will not be responsible and liable for the acts of omissions and commissions of such third parties associated with Us. However, We may facilitate resolving any issue You may face with such third parties;
3. Our Legal obligations: We may release account and other personal information when We believe in good faith that such release is appropriate to comply with applicable law including to: (i) conform to legal requirements or comply with legal process; (ii) protect rights or property or affiliated companies; (iii) prevent a crime or in interest of national security; or (iv) protect personal safety of Our Users or the public. We may also disclose Your personal information to enforce or apply Our Terms and other agreements; or protect the rights, property or Our safety, safety of Our Users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction;
4. Sharing upon merger or amalgamation or intra-group transfer: Any third party to which We transfer or sell Our assets, merge or consolidate with, will have the right to continue to use the information (including SPDI) provided to Us by You, in accordance with the Terms and this Privacy Policy. We may disclose information to Our partners, affiliates, subsidiaries, group entities, investors, stakeholders or potential associates in an anonymized and aggregate manner, so that they too may understand how Users use Our Site or App and enable Us to create a better overall experience for You; and
5. Improving Our business: You acknowledge that We have a right to use a recorded copy of Your telephonic conversation, and e-prescription with Your Medical Practitioner, and Your diagnostic test reports for improving Our Services, marketing and promotional efforts, customize Your experience and aiding You in procuring targeted consultation for any underlying medical condition. These uses improve the Site, the App, and the Services, and better tailor it to meet Your needs, so as to provide You with an efficient, safe and customized experience. We may transfer such personal Information and SPDI to a third party, including persons outside India, to improve product and Service offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by Us.
2. Transfer to third parties and outside India

Subject to applicable law, We may at Our sole discretion, transfer personal information and SPDI to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India or any other country.

By using the Site and the App, You accept the terms hereof and hereby consent to Us, sharing with and/or processing of Your personal information and SPDI by third parties, including in any location outside India, provided that they ensure that Your SPDI is protected in compliance with standards that are comparable to the standards of protection afforded to it in India or equivalent international standards...

4.How Secure Is Information About Me?

1. We maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including SPDI). Our security procedures may warrant that We may occasionally request proof of identity before We disclose personal information to You.
2. We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input in addition to maintaining security of Your information as per the international standards on "Information Technology Security Techniques Information Security Management System-Requirements".
3. We restrict access to personal information, to Our employees and agents who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or whose relationship with Us may terminate if they fail to meet these obligations.
4. No employee or administrator will have knowledge of Your password of Your account on the Site or the App. It is important for You to protect Your account against unauthorized access to Your password and Your mobile phone, as detailed in the ‘User Account, Password and Security’ section of the Terms. You must be sure to log off from the Site or the App when You have finished use thereof. We do not undertake any liability for any unauthorised use of Your account and password.
5. If You suspect any unauthorized use of Your account, You must immediately notify Us by sending an email to the contact details indicated in the contact section. You shall be liable to indemnify Us due to any loss suffered by Us due to such unauthorized use of Your account or password.
6. Under certain circumstances, We shall not be able to take Your prior consent before disclosing Your information in case the information is demanded by government agencies or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents, prosecution of offenses etc.
7. Further, We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.